Residents can now have 1 visitor once per day for a maximum of 2 hours (this was previously was only 1 hour). 

There is also a provision that states where a resident needs physical support (eg help with feeding or personal care needs) or emotional support (eg for dementia/cognitive impairment) they may have 1 visitor at a time but there is no limit on duration.

For residents with palliative care needs, they may have 2 visitors at any one time, however, approval by the NUM or DON/Manager must be provided prior to a family member being able to extend their visit.


Where possible, people should only attend the YDMH for essential medical care.

Individuals with respiratory or coronavirus symptoms are not allowed to visit any residents or patients at YDMH.

All visitors must be aged over 18 years old, and are required to wear a mask when entering our facilities.

We now require all visitors upon signing in, to wear a single-use mask that we will provide.

Hand sanitiser is also to be used before entering and upon leaving the organisation, and before and after entering a residents/patient’s room. Visitors must stay in the residents/patient’s room at all times and limit movement around the building.

When the visit is over, visitors should leave immediately. Please do not wander through hallways or spend time in public areas, including lobbies, waiting areas. Single-use masks should be discarded upon leaving Rosebank/hospital.

Visit the Victorian Government’s coronavirus website for current information and updates: www.vic.gov.au/CORONAVIRUS

Proof of immunisation for this year’s Flu vaccination is required before entry

Existing checks and measures still in place are:

  • Only 1 visitor (either close family or patient/resident representative) per day to be co-ordinated by the patient/resident’s primary contact (unless circumstances pre-approved by DON/Manager or NUM)
  • The maximum length of visit is 2 hours
  • A declaration is required to be completed on entry, including the provision of a contact phone number
  • A hospital-issued facemask is to be worn on entry
  • Temperature to be checked and recorded on entry
  • Children under 16 may NOT visit
  • Social distancing is to be maintained at all times

We will also be surveying all those entering our facilities to ensure any visitors to the facility are not suffering any covid-19 symptoms or have been recently exposed to the virus. 

The form will include the following questions:

  1. Have you returned from overseas in the last 14 days?
  2. Have you been in contact with a confirmed case of COVID-19 in the last 14 days?
  3. Do you have a fever or symptoms of an acute respiratory infection, including dry cough, sore throat, shortness of breath and fatigue?

Please note; If you answer yes to any of the above, we ask you do not enter the premises.

All doors, including the aged care entrance, will be locked until further notice. A doorbell is available and staff will come to unlock the doors and discuss the screening process with you.

Further Departmental requirements that will be assessed prior to entry:

  • No entry to people who are unwell or who have a fever or flu-like symptoms
  • No entry to school groups
  • For residents facing the end of life, visitor restrictions will be discussed with the Nurse Unit Manager and the family

The Victorian Chief Health Officer has asked that we wear face masks in enclosed spaces where it is hard to physical distancehospital issued face masks are to be worn on entry and can be removed on exit.

Masks should not replace physical distancing or proper hand hygiene. Please make sure you try to keep at least 1.5 metres away from other people at all times and wash your hands regularly with soap and water, or alcohol-based hand sanitiser.

We thank our community for understanding and supporting these measures to ensure the safety of our residents.

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