At YDMH, we value your feedback & would like to hear Your Story

What’s your story?

Via the Care Opinion Australia website, tell us about an experience of health care (within the last 3 years) at Yea & District Memorial Hospital.

Your story might be about you or someone close to you. You can say what happened, what was good, and what could have been better.

It might take 5 or 10 minutes – that is completely up to you and how much you have to say.

What happens to your story?

Care Opinion (a third and independent party) will review your story and it will show on the Care Opinion website. (Sometimes they can’t.)

When they publish your story they will email you. Care Opinion will also try to email our YDMH staff who need to see the feedback.

Often, staff will reply to you via the Care Opinion website. If they do, we will email you.

At no stage are your confidential or personal details shared with anyone else.

What is Care Opinion?

Care Opinion is an independent site where anyone can share their stories about their experience of care. The site covers health and aged care, and community services in Australia, giving service users, their families and carers the opportunity to publish their personal experiences, good or bad, of the care system.

Care Opinion Australia, formerly known as Patient Opinion Australia at the time, was launched in 2012.

See how Care Opinion impacts on healthcare services with our brochure and video here.

Care Opinion is a place where you can:

It doesn’t matter whether your story is about aged care, health care or community care – just share what happened to you and we will do our best to make sure the right people in both health and care support get to read it.

Here are some ways that you could use Care Opinion:

And here is how someone running a care home, service or agency could use it:

Care Opinion is a not-for-profit charitable organisation run for the benefit of users, carers, staff and the public.

Ok, I am ready to share my story, what next?

We ask that you click the appropriate link below for the service you wish to provide feedback for at Yea & District Memorial Hospital:

Why use Care Opinion?

Do you have more questions about Care Opinion?

Head to their website and Frequently Asked Questions HERE

What are your other options for leaving feedback?

Alternatively, you can submit your feedback by contacting us via our other feedback channels as outlined on the following page HERE

If our service has not met your expectations, please contact us; we take complaints seriously and aim to resolve them quickly and fairly.

If you are dissatisfied with our feedback, then please

You can make a complaint to the NDIS Commission by:

For information about making a complaint, visit the NDIS Commission website.

If you remain dissatisfied with our response or the NDIS feedback system, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online via the Health Complaints Commission website or 

Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Aged Care Quality and Safety Commission: 1800 951 822

Office of the Public Advocate: 1300 309 337

Victorian Equal Opportunity and Human Rights Commission: 1300 292 153