At YDMH, we value your feedback & would like to hear Your Story
What’s your story?
Via the Care Opinion Australia website, tell us about an experience of health care (within the last 3 years) at Yea & District Memorial Hospital.
Your story might be about you or someone close to you. You can say what happened, what was good, and what could have been better.
It might take 5 or 10 minutes – that is completely up to you and how much you have to say.
What happens to your story?
Care Opinion (a third and independent party) will review your story and it will show on the Care Opinion website. (Sometimes they can’t.)
When they publish your story they will email you. Care Opinion will also try to email our YDMH staff who need to see the feedback.
Often, staff will reply to you via the Care Opinion website. If they do, we will email you.
At no stage are your confidential or personal details shared with anyone else.
What is Care Opinion?
Care Opinion is an independent site where anyone can share their stories about their experience of care. The site covers health and aged care, and community services in Australia, giving service users, their families and carers the opportunity to publish their personal experiences, good or bad, of the care system.
Care Opinion Australia, formerly known as Patient Opinion Australia at the time, was launched in 2012.
See how Care Opinion impacts on healthcare services with our brochure and video here.
Care Opinion is a place where you can:
- Share your stories about care and support services you have used
- See what others are saying about services
- See how services respond and whether they make an improvement
It doesn’t matter whether your story is about aged care, health care or community care – just share what happened to you and we will do our best to make sure the right people in both health and care support get to read it.
Here are some ways that you could use Care Opinion:
- Share what you think of your relative’s care
- See what other people are saying about their care
- Find out which care services have made improvements because of feedback
- See which organisations locally have read your story.
And here is how someone running a care home, service or agency could use it:
- See what people are saying about the service
- Show how you respond to comments about your services
- Share stories told on Care Opinion with staff to demonstrate the impact their actions and attitudes – both good and bad – have on consumers
- Use the extensive reporting functionality to identify thematic organisational issues, inform best practice and improve your service delivery
- Embed stories on Care Opinion into a range of training activities to teach staff and students by bringing the consumer voice directly to those situations.
Care Opinion is a not-for-profit charitable organisation run for the benefit of users, carers, staff and the public.
Ok, I am ready to share my story, what next?
We ask that you click the appropriate link below for the service you wish to provide feedback for at Yea & District Memorial Hospital:
Why use Care Opinion?
- Care Opinion gives you a public voice to share your experience about the services you use.
- Care Opinion will always try to make sure that the right people will hear your story.
- Sharing your stories about health and care services on Care Opinion can help make services better.
- Care Opinion is safe, confidential and independent of services and authorities.
- Reading the stories that other people share on Care Opinion may help you choose the best care providers.
- Care Opinion works across aged, health and community services. Your story is moderated to keep it safe and constructive for everyone, published and delivered to the right people locally for potential response and engagement with you.
Do you have more questions about Care Opinion?
Head to their website and Frequently Asked Questions HERE
What are your other options for leaving feedback?
Alternatively, you can submit your feedback by contacting us via our other feedback channels as outlined on the following page HERE
If our service has not met your expectations, please contact us; we take complaints seriously and aim to resolve them quickly and fairly.
If you are dissatisfied with our feedback, then please https://www.ndis.gov.au/contact/feedback-and-complaints
You can make a complaint to the NDIS Commission by:
- phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
- completing a complaint contact form.
For information about making a complaint, visit the NDIS Commission website.
If you remain dissatisfied with our response or the NDIS feedback system, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online via the Health Complaints Commission website or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Aged Care Quality and Safety Commission: 1800 951 822
Office of the Public Advocate: 1300 309 337
Victorian Equal Opportunity and Human Rights Commission: 1300 292 153