- 45 Station Street, Yea VIC 3717
- (03) 5736 0400
- Contact Us
The Australian Charter of Healthcare Rights describes what you can expect when receiving healthcare in Australia.
Healthcare services and treatment that meet your needs.
Safe and high-quality healthcare.
To be treated with dignity, respect and consideration.
To be involved in decisions about your healthcare.
Clear information that helps you understand and make decisions about your care.
For your personal information and privacy to be respected.
To provide feedback or make a complaint without it affecting how you are treated.
Good healthcare works best when patients, families and healthcare staff work together.
You can help us by:
If something doesn’t feel right, you don’t understand your treatment, or you are concerned that your condition or the condition of someone you care for is getting worse, please speak with a member of our healthcare team.
You know yourself and your loved ones best.
We want you to speak up.
We respect your privacy and are committed to protecting your personal and health information.
Information about you is collected and used where necessary to provide your care and meet our legal obligations. Access to your information is limited to authorised people.
Yea & District Memorial Hospital is committed to providing a safe environment for patients, visitors and staff.
Aggressive, threatening, violent or abusive behaviour is not acceptable. People behaving in a way that places others at risk may be asked to leave, and Police may be contacted where necessary.
We welcome feedback about your experience at YDMH. Compliments, suggestions and concerns help us understand what we’re doing well and where we can improve.
We welcome feedback about your experience at YDMH. Compliments, suggestions and concerns help us understand what we’re doing well and where we can improve.
Yea & District Memorial Hospital is committed to protecting the privacy of personal and health information.
You can generally browse the Yea & District Memorial Hospital (YDMH) website without identifying yourself or providing personal information.
We may receive personal information from you when you choose to contact us through the website, including when you:
The type of information collected will depend on the nature of your enquiry or interaction with us.
Information you provide through our website will generally be used for the purpose for which it was provided. This may include responding to an enquiry, processing feedback, providing requested information or directing your enquiry to the appropriate YDMH staff member or service.
We will only use or disclose personal information for other purposes where permitted or required by law.
Our website may use cookies and website analytics tools to help us understand how visitors use the site and to improve its performance, accessibility and content.
Cookies are small files stored on your device by your web browser. Depending on the services used by our website, information collected may include your browser and device type, pages visited, approximate location, referring website and the date and time of your visit.
Some pages may also contain content or services provided by third parties, such as maps, videos or social media content. These providers may use their own cookies or collect information in accordance with their own privacy policies.
You can control or disable cookies through your web browser settings. Disabling some cookies may affect how certain parts of the website function.
YDMH is committed to protecting the privacy and confidentiality of personal and health information.
Personal and health information is handled in accordance with applicable Victorian privacy legislation, including the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic), as well as other legal and regulatory requirements that apply to Victorian public health services.
Information submitted through this website should not be used to provide urgent or emergency medical information. If you require urgent medical assistance, call 000.
You may request access to personal information held about you by YDMH or ask us to correct information that you believe is inaccurate, incomplete or out of date.
Access to some information, including health records, may be subject to specific processes or requirements under Victorian legislation.
For information about accessing documents through Freedom of Information (FOI), please see our Freedom of Information information or contact YDMH for assistance.
If you have a question about how YDMH handles your personal or health information, believe your privacy has been breached, or would like to make a privacy complaint, please contact:
Yea & District Memorial Hospital
45 Station Street
Yea VIC 3717
Phone: (03) 5736 0400
We will treat privacy enquiries and complaints seriously and respond in accordance with our privacy obligations and applicable legislation.
Yea & District Memorial Hospital is committed to making our website and online information accessible to as many people as possible, regardless of ability or technology.
We aim to provide information that is clear, easy to understand and easy to navigate, and to meet the current Web Content Accessibility Guidelines (WCAG) Level AA.
If you have difficulty accessing information on this website, or need information provided in another format, please contact us.
Phone: (03) 5736 0400
Email: YeaHospital@ydmh.org.au
We will work with you to provide the information in an accessible format where possible.
If you experience an accessibility problem with this website, please let us know. Your feedback helps us improve the accessibility of our information and services.
