We welcome your feedback on our services and your compliments, suggestions or complaints assist us to improve the service we provide. Please use the link below to register your feedback.
Any problem is usually best solved at the point of service in the hospital.
As a general rule there are three levels a complaint must progress through:
We will endeavor to:
Please note: Complaints sent directly to the Board of Management without following the steps above will not be accepted.
If you are not satisfied with the response by Yea & District Memorial Hospital to your complaint or you wish to take your concerns further, please contact the Health Complaints Commissioner (HCC)
The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.