We welcome your feedback on our services and your compliments, suggestions or complaints assist us to improve the service we provide. Please use the link below to register your feedback.

What will happen if I am making a complaint?

Any problem is usually best solved at the point of service in the hospital.

As a general rule there are three levels a complaint must progress through:

  1. Initially the complaint should be addressed to the individual staff member to give them an opportunity to respond directly.
  2. If you believe the complaint has not been resolved by contacting the individual staff member  you may then direct your complaint to the Director of Nursing / Manager for review and response.
  3. If you still believe the complaint has not been addressed by the DON/Manager it may  progress to the Y&DMH Board of Management for response.

We will endeavor to:

  • Acknowledge your complaint within five working days of receipt
  • Respond to your complaint within 30 days

Please note: Complaints sent directly to the Board of Management without following the steps above will not be accepted.

Any problem is usually best solved at the point of service within Yea and District Memorial Hospital. 

However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commissioner for inpatients and Urgent Care patients:

  • Call 1300 582 113 or visit and fill out an online form or Send a letter:
    Health Complaints Commissioner,
    Level 26, 570 Bourke Street
    Melbourne VIC 3000.

The Aged Care Complaints Commissioner for residential aged care and community services:

  • Call 1800 951 822 or visit
    Send a letter: Aged Care Complaints Commissioner,
    GPO Box 9819, Melbourne, 3001

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