Tell us what you think...

We welcome your feedback on our services and your compliments, suggestions or complaints assist us to improve the service we provide. Please use the link below to register your feedback.

What will happen if I am making a complaint?

Any problem is usually best solved at the point of service in the hospital.

As a general rule there are three levels a complaint must progress through:

  1. Initially the complaint should be addressed to the individual staff member to give them an 
    opportunity to respond directly.
  2. If you believe the complaint has not been resolved by contacting the individual staff 
    member  you may then direct your complaint to the Director of Nursing / Manager for
    review and response.
  3. If you still believe the complaint has not been addressed by the DON/Manager it
    may  progress to the Y&DMH Board of Management for response.

We will endeavor to:

  • Acknowledge your complaint within five working days of receipt
  • Respond to your complaint within 30 days

Please note: Complaints sent directly to the Board of Management without following the steps above will not be accepted.

Health Complaints Commissioner

If you are not satisfied with the response by Yea & District Memorial Hospital to your complaint or you wish to take your concerns further, please contact the Health Complaints Commissioner (HCC)

The HCC responds to complaints about health services and the handling of health information in Victoria.  Their service is free, confidential and impartial.

To lodge a complaint with the HCC:

Fill out a complaint form online at or


Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.