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Any problem is usually best solved at the point of service in the hospital.

As a general rule there are three levels a complaint must progress through:

1. Initially the complaint should be addressed to the individual staff member to give them an opportunity to respond directly.
2. If you believe the complaint has not been resolved by contacting the individual staff member  you may then direct your complaint to the Director of Nursing / Manager for review and response.
3. If you still believe the complaint has not been addressed by the DON/Manager it may  progress to the Y&DMH Board of Management for response.

We will endeavor to:

• Acknowledge your complaint within five working days of receipt
• Respond to your complaint within 30 days

Please note: Complaints sent directly to the Board of Management without following the steps above will not be accepted.