- 45 Station Street, Yea VIC 3717
- (03) 5736 0400
- Contact Us
An exceptional rural health service serving and engaging our local community.
Yea and District Memorial Hospital commits to providing exceptional service that is adaptable and innovative, whilst adhering to the VPSC standards and code of conduct, relevant Industrial Agreements, Fair work and YMDH Strategic plan. We value our employee contribution to ensure that YDMH provides delivery of safe, high-quality, person-centered care.
We aim to deliver the right care at the right time, proactively addressing care needs. This is supported by providing frank, impartial and timely advice to our consumers, attending to individual needs. We aim to identify and promote best practice to provide exceptional service and care delivery every time.
We aim to provide accurate, open and honest information to our consumers, building trust and confidence in our services. We will respect individual privacy and confidentiality to promote dignified care delivery. We will avoid conflicts of interest and be transparent in our dealings with anyone who enters our facility.
We aim to make decisions and provide advice based on merit, without bias, favouritism or self-interest, acting in the best interests of our consumers. We will protect YMDH intellectual property, reputation and systems at all times, adhering to applicable standards.
We intend to act in the best interests of YDMH, accepting responsibility for our actions and decisions and seeking to achieve best use of YDMH resources. We commit to adhering to relevant policy and procedure to maintain high quality service delivery that is safe and effective. We will record and report all information accurately and honestly considering all relevant facts.
We will actively listen, show empathy and seek to understand individual needs. We will treat all others fairly and objectively with respect for individual choice, ensuring freedom from discrimination, harassment, bullying and negative behaviours. We will be inclusive and consider all facts to improve service delivery.
We will champion VPSC and YDMH values and mission to deliver exceptional care, that is patient-centred and considered. We will lead by example, contributing to YDMH in a positive and professional manner that values others and seeks to work collaboratively to provide exceptional care.
We commit to make decisions and provide advice that considers human rights and our responsibilities to be fair and objective. We value diversity, are inclusive and treat all others respectfully to actively promote and support individual human rights.
Yea & District Memorial Hospital is committed to protecting the privacy of personal and health information.
You can generally browse the Yea & District Memorial Hospital (YDMH) website without identifying yourself or providing personal information.
We may receive personal information from you when you choose to contact us through the website, including when you:
The type of information collected will depend on the nature of your enquiry or interaction with us.
Information you provide through our website will generally be used for the purpose for which it was provided. This may include responding to an enquiry, processing feedback, providing requested information or directing your enquiry to the appropriate YDMH staff member or service.
We will only use or disclose personal information for other purposes where permitted or required by law.
Our website may use cookies and website analytics tools to help us understand how visitors use the site and to improve its performance, accessibility and content.
Cookies are small files stored on your device by your web browser. Depending on the services used by our website, information collected may include your browser and device type, pages visited, approximate location, referring website and the date and time of your visit.
Some pages may also contain content or services provided by third parties, such as maps, videos or social media content. These providers may use their own cookies or collect information in accordance with their own privacy policies.
You can control or disable cookies through your web browser settings. Disabling some cookies may affect how certain parts of the website function.
YDMH is committed to protecting the privacy and confidentiality of personal and health information.
Personal and health information is handled in accordance with applicable Victorian privacy legislation, including the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic), as well as other legal and regulatory requirements that apply to Victorian public health services.
Information submitted through this website should not be used to provide urgent or emergency medical information. If you require urgent medical assistance, call 000.
You may request access to personal information held about you by YDMH or ask us to correct information that you believe is inaccurate, incomplete or out of date.
Access to some information, including health records, may be subject to specific processes or requirements under Victorian legislation.
For information about accessing documents through Freedom of Information (FOI), please see our Freedom of Information information or contact YDMH for assistance.
If you have a question about how YDMH handles your personal or health information, believe your privacy has been breached, or would like to make a privacy complaint, please contact:
Yea & District Memorial Hospital
45 Station Street
Yea VIC 3717
Phone: (03) 5736 0400
We will treat privacy enquiries and complaints seriously and respond in accordance with our privacy obligations and applicable legislation.
Yea & District Memorial Hospital is committed to making our website and online information accessible to as many people as possible, regardless of ability or technology.
We aim to provide information that is clear, easy to understand and easy to navigate, and to meet the current Web Content Accessibility Guidelines (WCAG) Level AA.
If you have difficulty accessing information on this website, or need information provided in another format, please contact us.
Phone: (03) 5736 0400
Email: YeaHospital@ydmh.org.au
We will work with you to provide the information in an accessible format where possible.
If you experience an accessibility problem with this website, please let us know. Your feedback helps us improve the accessibility of our information and services.