Virtual Medical Service

Yea and District now offers access to virtual medical services for non-life-threatening emergencies through the Victorian Virtual Emergency Department  (VVED) based at Northern Health. Endorsed by our local GPs, the VVED  supplements Hospital-based care out of hours and aims to ensure that the community always has access to safe, high-quality care as close to home as possible.

How does it work?

The staff at YDMH use telehealth equipment to register you with VVED. You will be placed in a virtual waiting room to await your time with the Doctor just as you would if visiting your GP. Our nursing staff will assist with your assessment and will provide information to the VVED on your behalf. You will then be connected directly with specialist doctors and nursing practitioners via a video call. They will provide you and our nursing staff with a course of action to meet your individual health needs.

What kind of medical help can I get?

• You will be assessed by a Doctor who can organise tests or prescriptions if required

• The Doctor may provide self-care advice and suggest a GP follow up.

• If your condition requires face to face examination of intervention you may be transferred to the Northern Hospitals Emergency Department.

Can VVED provide assistance for acute Mental Health Conditions?

Unfortunately VVED can not accept referrals for acute mental health conditions, psychiatric conditions or alcohol and other drug intoxication. For these services, please contact GV Area Mental Health Service – Assessment Response Team (03) 58322111 or Seymour Community Mental Health (03) 5735 0333

Does it cost?

This is a free service for anyone with a Medicare card in our community.

Would like more information on VVED?

Please contact YDMH on (03) 5736 0400 and we can provide further information. Alternatively, you can access VVED via https://www.vved.org.au/

Please use this service for non-life-threatening emergency conditions only. Some examples of life-threatening symptoms include: shortness of breath, severe chest pain, or weakness down one side of the body. If you think you may have a life-threatening condition, please contact Triple Zero (000) urgently

Privacy

Yea & District Memorial Hospital is committed to protecting the privacy of personal and health information.

Information we collect through this website

You can generally browse the Yea & District Memorial Hospital (YDMH) website without identifying yourself or providing personal information.

 

We may receive personal information from you when you choose to contact us through the website, including when you:

 

  • complete an online form
  • send us an email
  • provide feedback
  • make an enquiry or request information
  • contact YDMH using contact details provided on the website.

 

The type of information collected will depend on the nature of your enquiry or interaction with us.

How we use your information

Information you provide through our website will generally be used for the purpose for which it was provided. This may include responding to an enquiry, processing feedback, providing requested information or directing your enquiry to the appropriate YDMH staff member or service.

 

We will only use or disclose personal information for other purposes where permitted or required by law.

Website analytics and cookies

Our website may use cookies and website analytics tools to help us understand how visitors use the site and to improve its performance, accessibility and content.

 

Cookies are small files stored on your device by your web browser. Depending on the services used by our website, information collected may include your browser and device type, pages visited, approximate location, referring website and the date and time of your visit.

 

Some pages may also contain content or services provided by third parties, such as maps, videos or social media content. These providers may use their own cookies or collect information in accordance with their own privacy policies.

 

You can control or disable cookies through your web browser settings. Disabling some cookies may affect how certain parts of the website function.

Personal and health information

YDMH is committed to protecting the privacy and confidentiality of personal and health information.

 

Personal and health information is handled in accordance with applicable Victorian privacy legislation, including the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic), as well as other legal and regulatory requirements that apply to Victorian public health services.

 

Information submitted through this website should not be used to provide urgent or emergency medical information. If you require urgent medical assistance, call 000.

Accessing or correcting your information

You may request access to personal information held about you by YDMH or ask us to correct information that you believe is inaccurate, incomplete or out of date.

 

Access to some information, including health records, may be subject to specific processes or requirements under Victorian legislation.

 

For information about accessing documents through Freedom of Information (FOI), please see our Freedom of Information information or contact YDMH for assistance.

Privacy enquiries and complaints

If you have a question about how YDMH handles your personal or health information, believe your privacy has been breached, or would like to make a privacy complaint, please contact:

 

Yea & District Memorial Hospital
45 Station Street
Yea VIC 3717
Phone: (03) 5736 0400

 

We will treat privacy enquiries and complaints seriously and respond in accordance with our privacy obligations and applicable legislation.

Accessibility

Yea & District Memorial Hospital is committed to making our website and online information accessible to as many people as possible, regardless of ability or technology.

We aim to provide information that is clear, easy to understand and easy to navigate, and to meet the current Web Content Accessibility Guidelines (WCAG) Level AA.

Accessible formats

If you have difficulty accessing information on this website, or need information provided in another format, please contact us.

Phone: (03) 5736 0400
Email: YeaHospital@ydmh.org.au

We will work with you to provide the information in an accessible format where possible.

Improving accessibility

If you experience an accessibility problem with this website, please let us know. Your feedback helps us improve the accessibility of our information and services.

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