What rights do consumers have?
- Consumers’ rights are set out in the Charter of Aged Care Rights
- When entering our facility, you and/or your family will be given a copy of the Charter of Aged Care Rights. These rights will also be explained to you.
What are Aged Care Standards and Accreditation?
As an aged care provider, YDMH is required to ensure that we met the Aged Care Standards.
There are 8 standards, and each one is about an aspect of care that contributes to your safety, health and well-being.
How do we ensure we are meeting the standards?
To ensure we meet and exceed standards, YDMH participates in the National Indicator Program, report and monitor incidents, collects feedback and conducts regular surveys and audit in our Residential Care Program.
To find out more and watch a video about the Aged Care Standards, CLICK HERE
- INDICATOR PROGRAM
YDMH participates in the National Aged Care Quality Indicator Program. As a result, we collect information on the:
- pressure injuries
- physical restraint
- unplanned weight loss
- falls and major injury (new)
- medication management (new), including polypharmacy and antipsychotics.
The QI Program aims to measure and monitor our performance, support continuous quality improvement and contribute to improved outcomes for consumers.
We report and monitor any incidents that occur when residents are in our care and ensure we report these if required to the aged care commission. We identify any improvements that we can make through this system.
We are always looking at ways to improve and value feedback from our Residents and families. This can be done directly to our staff or via email. At times we may also conduct surveys to provide us with information on how to improve our services.
If you have a concern or complaint that you have not been able to resolve by talking with us, the Aged Care Quality and Safety Commission (the Commission) can support you, with information and options to resolve your concern. https://www.agedcarequality.gov.au/making-complaint/complaints-process
Advocates are also available to assist our Residents and/or families if required. https://www.agedcarequality.gov.au/sites/default/files/media/acqsc_aged_care_advocacy_factsheet_updated_dec.pdf
General Information & On Admission