Our Commitment to Quality
Our Vision
An exceptional rural health service serving and engaging our local community.
Our Mission
Yea and District Memorial Hospital commits to providing exceptional service that is adaptable and innovative, whilst adhering to the VPSC standards and code of conduct, relevant Industrial Agreements, Fair work and YMDH Strategic plan. We value our employee contribution to ensure that YDMH provides delivery of safe, high-quality, person-centered care.
Our Values
Responsiveness
We aim to deliver the right care at the right time, proactively addressing care needs. This is supported by providing frank, impartial and timely advice to our consumers, attending to individual needs. We aim to identify and promote best practice to provide exceptional service and care delivery every time.
Integrity
We aim to provide accurate, open and honest information to our consumers, building trust and confidence in our services. We will respect individual privacy and confidentiality to promote dignified care delivery. We will avoid conflicts of interest and be transparent in our dealings with anyone who enters our facility.
Impartiality
We aim to make decisions and provide advice based on merit, without bias, favouritism or self-interest, acting in the best interests of our consumers. We will protect YMDH intellectual property, reputation and systems at all times, adhering to applicable standards.
Accountability
We intend to act in the best interests of YDMH, accepting responsibility for our actions and decisions and seeking to achieve best use of YDMH resources. We commit to adhering to relevant policy and procedure to maintain high quality service delivery that is safe and effective. We will record and report all information accurately and honestly considering all relevant facts.
Respect
We will actively listen, show empathy and seek to understand individual needs. We will treat all others fairly and objectively with respect for individual choice, ensuring freedom from discrimination, harassment, bullying and negative behaviours. We will be inclusive and consider all facts to improve service delivery.
Leadership
We will champion VPSC and YDMH values and mission to deliver exceptional care, that is patient-centred and considered. We will lead by example, contributing to YDMH in a positive and professional manner that values others and seeks to work collaboratively to provide exceptional care.
Commitment to Human Rights
We commit to make decisions and provide advice that considers human rights and our responsibilities to be fair and objective. We value diversity, are inclusive and treat all others respectfully to actively promote and support individual human rights.
