Your Healthcare, Safety & Rights
Your safety and healthcare goals are our highest priority. By sharing your needs and what’s most important to you, together we can make the best healthcare decisions
Your Responsibilities – What we expect from you
Please help us provide you with the best possible care by:
- Telling us about your medical history and providing accurate information, as best you can, about your current medical problems, previous illness, medications, visits to hospital, allergies you may have and other matters relating to your health
- Telling us about any religious or cultural considerations/requirements
- Asking staff for a clear explanation of treatments, tests and medications recommended for your care
- Letting staff know immediately if you do not understand instructions or advice given to you
- Discussing any worries or concerns you have with a relevant member of staff
- Letting staff know if for any reason you intend to leave the hospital
- Being courteous, respectful and considerate to other patients and to all treating staff
- Being involved in the planning of your discharge
Zero Tolerance to Aggression and Violence
The organisation has a zero-tolerance policy to aggression, violence, and verbal abuse. If you behave in an aggressive or threatening way we may ask you to leave and Police will be called to any incidents where staff or other patients feel threatened or abused
Your Privacy
When you become a patient or client of acute or primary health services, a medical record is created. Every time you attend Yea & District Memorial services, information is added to your record. We only collect information that is necessary to provide for your care and treatment.
Yea & District Memorial Hospital adheres to the Information Privacy Act 2002 (Vic) and the Health Records Act (Vic) 2002. We are committed to protecting the privacy of personal information in accordance with the Information Privacy Act 2002.
Only authorised staff have access to personal information which remains confidential and is only used as appropriate.