Patient Information

Information to help you prepare for your stay at Yea & District Memorial Hospital.

Preparing for your stay

Being admitted to hospital can sometimes be a stressful time.  The information below will help you prepare for your stay and make your time with us as comfortable as possible.

What to Bring

Please bring the following items with you to hospital:

When You Arrive

Admission

When you are admitted, our nursing and medical staff will ask about your medical history, current health needs and any allergies you may have.

Please provide as much information as you can and ask questions if there is anything about your care or treatment that you do not understand.

Your doctor may arrange tests or procedures as part of your care.

Medications

Please bring your current medications with you and give them to nursing staff when you are admitted.

It is also important to tell your doctor or nurse about any vitamins, supplements, herbal medicines or complementary therapies you use, as these may interact with other medications or treatments.

Food and Drink

You may sometimes need to avoid food or drinks before certain tests or procedures.


Visitors should check with nursing staff before bringing or offering food or drinks to a patient.


Dietetic support is also available if required.

During Your Stay

Our team will work with you to provide safe, respecful and individualised care.

Your Care

Talk to our staff about your treatment, medications or anything you don't understand.

Your Belongings

Bring only the personal belongings you need during your stay.

Leaving Hospital

Our team will involve you in planning for your discharge and any ongoing care you may need.

Smoke-free environment

Yea & District Memorial Hospital and Rosebank Aged Care are smoke-free.

Smoking is not permitted in buildings or anywhere within YDMH grounds, including car parks, courtyards and outdoor areas.

Visitors

Visiting hours are 11:00 am – 8:00 pm daily, or by arrangement with nursing staff.

We understand that families may wish to spend additional time with a loved one who is critically ill. Longer visiting arrangements may be available in these circumstances.

Please speak with the Nurse in Charge to discuss your family’s needs and make suitable arrangements.

HAVE A QUESTION ABOUT YOUR STAY?

Our staff are happy to help.

Privacy

Yea & District Memorial Hospital is committed to protecting the privacy of personal and health information.

Information we collect through this website

You can generally browse the Yea & District Memorial Hospital (YDMH) website without identifying yourself or providing personal information.

 

We may receive personal information from you when you choose to contact us through the website, including when you:

 

  • complete an online form
  • send us an email
  • provide feedback
  • make an enquiry or request information
  • contact YDMH using contact details provided on the website.

 

The type of information collected will depend on the nature of your enquiry or interaction with us.

How we use your information

Information you provide through our website will generally be used for the purpose for which it was provided. This may include responding to an enquiry, processing feedback, providing requested information or directing your enquiry to the appropriate YDMH staff member or service.

 

We will only use or disclose personal information for other purposes where permitted or required by law.

Website analytics and cookies

Our website may use cookies and website analytics tools to help us understand how visitors use the site and to improve its performance, accessibility and content.

 

Cookies are small files stored on your device by your web browser. Depending on the services used by our website, information collected may include your browser and device type, pages visited, approximate location, referring website and the date and time of your visit.

 

Some pages may also contain content or services provided by third parties, such as maps, videos or social media content. These providers may use their own cookies or collect information in accordance with their own privacy policies.

 

You can control or disable cookies through your web browser settings. Disabling some cookies may affect how certain parts of the website function.

Personal and health information

YDMH is committed to protecting the privacy and confidentiality of personal and health information.

 

Personal and health information is handled in accordance with applicable Victorian privacy legislation, including the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic), as well as other legal and regulatory requirements that apply to Victorian public health services.

 

Information submitted through this website should not be used to provide urgent or emergency medical information. If you require urgent medical assistance, call 000.

Accessing or correcting your information

You may request access to personal information held about you by YDMH or ask us to correct information that you believe is inaccurate, incomplete or out of date.

 

Access to some information, including health records, may be subject to specific processes or requirements under Victorian legislation.

 

For information about accessing documents through Freedom of Information (FOI), please see our Freedom of Information information or contact YDMH for assistance.

Privacy enquiries and complaints

If you have a question about how YDMH handles your personal or health information, believe your privacy has been breached, or would like to make a privacy complaint, please contact:

 

Yea & District Memorial Hospital
45 Station Street
Yea VIC 3717
Phone: (03) 5736 0400

 

We will treat privacy enquiries and complaints seriously and respond in accordance with our privacy obligations and applicable legislation.

Accessibility

Yea & District Memorial Hospital is committed to making our website and online information accessible to as many people as possible, regardless of ability or technology.

We aim to provide information that is clear, easy to understand and easy to navigate, and to meet the current Web Content Accessibility Guidelines (WCAG) Level AA.

Accessible formats

If you have difficulty accessing information on this website, or need information provided in another format, please contact us.

Phone: (03) 5736 0400
Email: YeaHospital@ydmh.org.au

We will work with you to provide the information in an accessible format where possible.

Improving accessibility

If you experience an accessibility problem with this website, please let us know. Your feedback helps us improve the accessibility of our information and services.

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